Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in TMC Fine Jewellers pieces?
We use only the highest quality materials, including 18k and 14k solid gold, GIA-certified diamonds, and ethically sourced gemstones to ensure lasting brilliance and value.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days within the country. For custom or bespoke pieces, please allow 2-4 weeks for craftsmanship and delivery.
Do you offer a warranty on your jewelry?
Yes, every purchase from TMC Fine Jewellers comes with a lifetime warranty against manufacturing defects. We also offer one complimentary professional cleaning and inspection per year.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags intact. Custom-made pieces are final sale.
Can I resize a ring after purchase?
Most of our rings can be resized. We offer one complimentary resizing within the first 60 days of purchase for most styles, excluding full eternity bands and certain intricate designs.
How should I care for my fine jewelry?
To maintain its luster, we recommend cleaning your jewelry with a soft brush and mild soapy water. Avoid contact with harsh chemicals, perfumes, and store pieces individually to prevent scratching.